Refund policy

At Scentlure, customer satisfaction is our priority. We want you to shop with confidence, knowing that every purchase is protected by our 30-day return and refund policy. If you are not completely satisfied with your order, we will do our best to make things right.

1. 30-Day Return Guarantee

You may request a return within 30 days after receiving your order.

To qualify for a return, items should:

  • Be unused whenever possible.
  • Be returned in their original packaging.
  • Include all accessories and components originally received.
  • Show no intentional damage or misuse.

If your product arrives damaged, defective, or incorrect, please contact us immediately so we can arrange a replacement or full refund at no additional cost.

2. Free Returns

Scentlure proudly offers free returns on eligible orders.

If your return is approved, our support team will provide return instructions and, where applicable, a prepaid return solution.

Please do not send products back without first contacting our customer support team.

3. Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return if they have been opened or used extensively.

Customized or personalized products may also be excluded unless they arrive damaged or defective.

4. Damaged, Defective or Incorrect Orders

If your order arrives:

  • Damaged during shipping
  • Missing items
  • Incorrect product
  • Manufacturing defect

Please contact us within 7 days of delivery and include:

  • Order number
  • Photos of the product
  • Photos of the package (if applicable)

Our team will review your request promptly and provide the most appropriate solution.

5. Refund Process

After your returned item is received and inspected, we will notify you of the refund status.

Approved refunds are processed back to your original payment method.

Depending on your financial institution, refunds may appear within 5–10 business days after processing.

6. Order Cancellation

Orders may be cancelled before shipment for a full refund.

If an order has already been shipped, it cannot be cancelled but may still qualify under our return policy after delivery.

7. Exchanges

If you receive a defective or incorrect product, we will gladly provide a replacement whenever available.

If a replacement is unavailable, a full refund will be issued.

8. Contact

For return requests, please contact:

Email: support@Scentlure.store