Shipping policy

Thank you for shopping with Scentlure. We are committed to delivering your order safely, efficiently, and with complete transparency. This Shipping Policy explains how we process, ship, and deliver orders placed through Scentlure.store.

Order Processing

Orders are processed Monday through Friday, excluding weekends and public holidays.

  • Processing Time: 1–3 business days
  • Orders are prepared only after payment has been successfully confirmed.
  • During peak seasons, promotional events, or holidays, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information whenever available.

Worldwide Free Shipping

We proudly offer FREE Worldwide Shipping on every order.

There are no minimum purchase requirements to qualify for free shipping.

Estimated Delivery Time

Our standard international delivery timeframe is:

7–14 Business Days

Actual delivery times may vary depending on:

  • Destination country
  • Customs clearance
  • Local postal services
  • Weather conditions
  • National holidays
  • Unexpected carrier delays

Delivery estimates are provided in good faith but cannot be guaranteed.

Tracking Your Order

Most shipments include tracking information.

Tracking details are typically sent via email within a few days after your order has been dispatched.

Please allow up to 72 hours for tracking updates to appear after shipment.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees required by local authorities.

These charges, if applicable, are the responsibility of the customer.

Customs procedures may occasionally extend delivery times beyond our estimated timeframe.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

If an incorrect address is entered, please contact us immediately.

If the order has not yet been shipped, we will gladly update the shipping information.

Once an order has been dispatched, we may not be able to change the delivery address.

Lost or Delayed Packages

If your package appears delayed beyond the expected delivery window, please contact us.

Our customer support team will work directly with the shipping carrier to investigate and help resolve the issue as quickly as possible.

Damaged Shipments

If your package arrives visibly damaged, please:

  • Take photographs of the package and product.
  • Contact us within 7 days of delivery.
  • Include your order number and supporting photos.

We will review your case promptly and provide an appropriate solution.

Contact Us

For any shipping-related questions, please contact:

Email: support@Scentlure.store

Phone: +1 (250) 300-1354